Return & Refund Policy
Return & Refund Policy
At Adhbhut, we want you to have a clear and transparent shopping experience. Please review the following policy before placing your order.
Order Cancellation
Orders may be cancelled before processing or production begins. Once a customized or made-to-order product has entered production, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible with your order details.
Returns
Returns are accepted only for eligible products that arrive damaged, defective or significantly different from the product ordered.
Products must be unused and in their original condition.
Customized, personalized or made-to-order products may not be eligible for return unless they arrive damaged or defective.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product and packaging
- A brief description of the issue
Our team will review the request and provide the appropriate resolution.
Refunds
Once a return or refund request is approved, the applicable refund will be processed to the original payment method, subject to the applicable terms and conditions.
Refund processing times may vary depending on the payment provider or bank.
Exchange / Replacement
Where applicable, Adhbhut may provide a replacement or exchange for products that are confirmed to be damaged or defective.
Non-Returnable Products
Customized, personalized and made-to-order products are generally non-returnable unless they are received damaged, defective or incorrectly supplied.
Contact Us
For return, replacement or refund assistance, please contact the Adhbhut team through WhatsApp, email or phone using the contact options available on our website.