Refund policy
Return & Refund Policy
At Adhbhut, we want you to have a clear and transparent shopping experience. Please review this policy before placing your order.
Order Cancellation
Orders may be cancelled before processing or production begins. Once a customized or made-to-order product has entered production, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible with your order details.
Returns
Returns are accepted for eligible products that arrive damaged, defective, or significantly different from the product ordered.
Products must be unused and in the condition in which they were received.
Customized, personalized, or made-to-order products are generally not eligible for return unless they arrive damaged, defective, or incorrectly supplied.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product and packaging
- A brief description of the issue
Our team will review the request and advise you on the appropriate resolution.
Refunds
Once a return or refund request is approved, the applicable refund will be processed to the original payment method, subject to the applicable terms and conditions.
Refund processing times may vary depending on the payment provider or bank.
Replacement or Exchange
Where applicable, Adhbhut may provide a replacement or exchange for products confirmed to be damaged, defective, or incorrectly supplied.
Non-Returnable Products
Customized, personalized, and made-to-order products are generally non-returnable unless they are received damaged, defective, or incorrectly supplied.
Return Shipping
Where a return is approved due to a damaged, defective, or incorrectly supplied product, Adhbhut will provide the applicable return instructions.
For other approved returns, any applicable shipping or return costs will be communicated before the return is processed.
How to Contact Us
For return, replacement, refund, or cancellation assistance, contact us at:
Email: hello@theadhbhut.com
Please include your order number and relevant details so that our team can assist you.